DADSQ7

Very good Mark2. if I can at all help or add any weight, just let me know what you think I can do. I said I wouldn’t post again, but they’ve now compounded the issue by being Judge and Jury on my case with them. They’ve invited me over to take it further with the ombudsman. Ok, I will! they are wrong, so I will win, if it’s a proper process. “If you remain unhappy, I can advise you of the services provided by The Motor Ombudsman, a CTSI-certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure. Please find their contact details below: The Motor Ombudsman 71 Great Peter Street London SW1P 2BN Tel: 0345 241 3008 www.themotorombudsman.org”

To conclude, Customer relations manager David Millard 0113 526 4262, from the executive office, has concluded that the dealership did everything correctly, and therefore the £6k spent was fine. Nothing to see here. No problem with this level customer service. No problem letting my parents leave the premises after being told it was fixed, for them to be back within 1 day and almost get stranded again. Not problem taking over 7 week ignoring us telling them what the problem was. No problem in it being us insisting and paying for the Starter Generator which has fully fixed the car. No problem that many others have had it paid. Judge and jury much! Funnily enough, it was never how the dealership dealt with it that was the complaint, it was how Audi UK had them by the balls all the way along. They had no choice in what they did. What a way to have to do your job. I kind of feel sorry for them. They knew all along what the objective was. I don’t think I could do their job, of being knowingly deceitful for the £££. So, I do wonder what was the cheque for £1,500 was for, from them? that’s me signing off from this thread now. I want to take it further but out of respect for my parents, who have had enough of it, I’ll leave it now. All I’d recommend, for anyone with this issue where they won’t play ball, is to insist on the dealership “donoring” a starter generator first. Agree with them that if that works, the warranty applies. This might cut short the loss of your car by about 6 weeks. best of luck!

Yeah, that address rejects incoming mail. I’ve sent it to the new chap Jose.Miguel.Aparicio@audi.co.uk thanks

Actually, just looked him up. He appears to have left Audi recently.

I haven’t. Looking back I can’t see his contact details, so if you could point me in the right direction I’d appreciate it. I have a case open with Audi UK.

Absolutely fuming. Not getting anywhere.

Hi, if the AA send you a report following their attending, do you mind sharing? I’m wondering if their report details any error codes, as we never got ours from the AA. my advice is, when audi start to investigate, and if they don’t record an error being thrown from the alternator, be wary of the “guided fault finding” that Audi UK instruct the dealer to do. If they start suggesting you swap the battery or voltage converter at your expense, consider insisting on them starting with a swap or “donering” of the alternator. once they start with the other bits that are not covered by extended cover, then it gets very expensive and murky. I.e what went wrong first. You are the one that will pay. best of luck. Keep us posted. Ours was the alternator and after 7 weeks of messing around we insisted on them swapping it, which worked, but cost us £6k with no help from Audi UK whatsoever.

That’s a result. Which dealer? We have our car home now. Overrode Audi UK who wanted to perform further tests, and had the alternator fitted. All issues gone, so far. Unbelievable. We’ll do battle with Audi UK now, and if needed be going to court. We have the old battery and the old alternator too. need to be getting a large chunk of the £6k back now. It was never the battery, so that’s half, and the alternator is the part number on the bulletin, so should be repaid that too. Utterly disgusting behaviour by Audi..

So, we’ve sidestepped Audi UK. They keep procrastinating and swerving the issue, which has become a stand off. So, instructed dealer to replace the Starter Generator. If it doesn’t work, dunno where to turn next…

Hi, yes this is pretty much where we’ve got to. The AA diagnosed the alternator, Sytner Leicester Audi can’t get the same fault. We’re told that the data of the diagnostics is now with “the factory”, which is VW. Not had a response for nearly a week now… nearly 7 weeks in, £2,800 for a battery that didn’t need replacing paid which they won’t give back, and a car in pieces. We’re about to gamble and just pay for the alternator to be replaced. Risky, as if it doesn’t fix it then I’m sure Audi will abandon any further help and mean no chance of any goodwill.. Ruled out the battery and voltage converter, so what else could be the issue…. Beggars belief that they can’t work out what’s wrong within 7 weeks! by the way, many of the faults listed above came up on ours, the rear door child locks are one that stuck in the memory, as Audi Leicester quoted to replace them!!! Before the battery was fitted and the code cleared for a while.

@budgie55 sound like when we dropped ours at Leicester.. yes, they need to do their own diagnostics, when they start guessing (guided fault finding) it’s more than annoying. Good luck, and hope for your sake the car throws the right error code for them to just get on with it. The document posted further back in this thread suggests that the dealerships can just get on with it without bothering Audi UK, but the error codes have to be just so. If not, they’ll be messing around going back and forth for weeks.

It’s funny really, as I’m not sure what GDPR has to do with it. I could own the vehicle as far as he knows. I thought GDPR was sharing or holding personal data of a person, not a piece of machinery. I must be wrong, but I’ll be having a look at that. In the meantime I’m sure my dad won’t mind giving permission.

Reported to DVSA, reply from John Corcoran; Thank you for your submission. I note you from your report it is your parents’ vehicle, and you may not be the registered keeper of the vehicle. .Due to general Data Protection Regulations DVSA is only able to discuss a specific vehicle with the registered keeper. However, I can advise DVSA is aware of the issue and have conducted investigations with the manufacturer. Currently, there is no action in place, but we are continuing to monitor for further reports etc. I would like to add your report about your parents’ car to the monitoring (this may include releasing vehicle information to other parties/engineers etc) but to do so I would need confirmation of the registered keeper and whosoever’s permission to do so. Thank you

Little update now we’re firmly into week six. Leicester have done the donoring of a voltage converter (at their cost 🎉) and then test driven it, to make sure it’s all ok. Fault returned very quickly! Now we’re waiting for Audi Technical who have referred it to the “factory”, to tell us what we knew 6 carless weeks, £2,800, and a load of waffle ago! Donoring parts IS just guessing. They can call it guided fault finding, but it’s just guessing, at your expense. Don’t be fobbed off by them doing this, it’s just simple incompetence, and/or badly designed systems on VW group cars. This was diagnosed as an alternator fault 6 weeks ago by the AA, and Audi UK had the audacity to say that I was guessing!

@NikHussain Leicester were not aware of the document posted on here back in 2 Aug. This is Sytner Group as is Slough it seems. It says make sure staff are aware. Listers seem to make their staff aware as every one we called knew straight away. When I provided Leicester with the document, they realised what system it was one, evidently one they weren’t reading. They have since acknowledged the point, but insist it’s not the alternator. I would say though that this appears to be only Q7 related, but I suppose if your part number is the same then maybe it applies… but don’t hold your breath. Who at Audi UK have you been speaking to?

If they’re anything like Leicester Audi, they’ll start with “guided fault finding”, make you pay for the pleasure of them trying parts from other cars on site. (I’d hate to be buying the cars on site). then when you’ve paid the best part of £5k, they’ll realise it can only be the alternator even though the specific fault code hasn’t been thrown up. Then, after 2 months they’ll try to find one, and you’ll have a battle to try to get the £5k back, as Audi UK say it’s all a coincidence. All the time you’ll not get a Courtesy car, and the dealer blames Audi UK, and AUDI UK blame the dealer, with both of them blaming Audi Technical department (to whom you cannot communicate with). Wan kers all of them. Anyway, good luck. Keep us posted.

I really don’t know about that, but yes the battery is £1,920 before fitting, as we’ve found out. The voltage converter is £1,000 plus fitting, and the alternator is over £2k. Hope your warranty covers everything as I was told the 48v battery was classed as a wear and tear item…

If you charge the 12v battery, it “should” get you a fair way. We did 12 miles in that state. However, I’ve heard that potentially charging to too high a voltage could damage the voltage converter, so be careful. Best of luck. Keep us posted.

Ok, as was predictable, Audi Technical have instructed Leicester to guess further and have asked us to pay £1,700 to replace the voltage converter… to see if that fixes this !Removed! show. We ALL know the faults originate from the alternator but until the computer says so, it’s let’s guess at your expense time. I suspect we’ve replaced the battery for no good reason, and now the voltage converter. When we’ve paid for everything downstream of the alternator, and it still doesn’t work, they’ll replace the alternator. By then we’ll have paid best part of £5k. Wouldn’t want to bet my house on ever seeing that again.

Hey, that’s so kind of you to offer. Shouldn’t come to that as we’re awaiting a courtesy vehicle, and they’re not getting it back until they have sorted. if we get nowhere, I’ll come back to you. Thanks again

Good afternoon fellow frustrated Audi owners! soooo, had battery replaced. Paid £2,820, and drove away yesterday. Audi UK didn’t come through in time for any recompense, as they keep trying to get Leicester to take the hit. On this point I squarely blame Audi UK. Why would the franchisee take the hit??? Not that the dealership has come away with any credit from this sorry state of affairs. Anyway, less than 24 hours on, IT’S BACK AT LEICESTER. What a !Removed! surprise! My dad had a very firm conversation with them yesterday, before we drove away, to ask why the hell Leicester would let him drive away in a car with a known fault, and asked if they at all cared about the safety of him and my mum, or is this just money led. It’s quite apparent it all money driven, with no regard to safety. Right on cue, this morning the battery light comes on. He drives it straight there before the inevitable occurs. So, £2,820 down and no car for 4 weeks, no courtesy car, and still Leicester and Audi UK put money ahead of safety. Leicester have now said they’ll get an alternator!!! Good luck finding one. It’s all a cover up, and a money loss mitigation decision by lawyers in the UK. USA has responded appropriately, and I guess that decision sucks all the alternators from the world stocks. I am told the battery shuts down if the message from the alternator goes awry. So the new battery should be ok. Great! 👍 So, in summary, I told them what was wrong 4 weeks ago as the AA diagnosed it. I tried to tell them there was this warranty extension. It took 3 weeks before they decided to check, as I sent them the internal notice kindly posted in this thread. Then it’s been nothing but waffle. I can only conclude that Audi UK must be in some sort of financial difficulty to not just sort this. They then diagnose the battery after doing a swap out from another car, charge us for the pleasure, and declare it mended as for five minutes the car worked ok. I told them the battery was clearly dead due to the alternator (which is known to be faulty), but oh no, they “have” to follow what Audi UK tell them. Logic doesn’t seem to be in abundance anymore!! I really would like to join the communications to the various places you have all reported this to. Is there any traction with media? BBC, etc. if there’s any current reference or contacts, let me know. As for DVSA etc. happy to chip in, but like any government agency, they don’t have the teeth, funds nor inclination to stand up to a global company like Audi. No different to water regulators… The only way is media coverage, reviews, reputation and walking away from the brand ultimately. Share price is the only real measure of success for these companies. Headlines tend to focus the minds of execs and investors alike. TBC….

Oh, and in reference to Mark2’s post. Ours has now got error codes for the rear child locks following the battery failure. We are hoping they clear properly with the new battery.

Hi, quick update. So… ours isn’t the alternator… it’s the battery. No warranty cover for the battery, so a bill of £2800 if they can find one… To be fair, the latest chap has been excellent. I will be looking for some goodwill from Audi UK, but other than that we’ll get it back and then wait for the alternator to go wrong at some point I guess. I will be checking that the alternator is still the original one once I get it back, just to check there’s no funny business going on though.

Hi, yes, we’ve considered that. However I seem to have a sensible person talking to me now. Taken 2 weeks but he’s listening to me instead of treating me like a numb skull. I have provided the bulletin kindly posted further back on n the thread dated 27 June, and he’s toddled off to investigate. He did then empathise with how it looked, based on the information we have. The PR code of 9G8 is key. If this is included on the build sticker in the boot, or the one on the inside cover of the owners manual, and it’s the alternator that has failed (confirmed by diagnostics) then I don’t think there much argument really now. Ours has this. My debate is whether the battery has gone too, and then if the battery was killed by the alternator (which is highly probable). My beef is now that they needed me to indemnify them to guess by a parts swap with another car… We’ll see soon enough.

Many thanks for this, it’ll be very interesting to see how long it takes Leicester Audi to catch up. It’s quite apparent that the service managers should be ensuring their staff are up to date. I have repeatedly asked if they are aware of this issue (regardless of whether our car is affected) and they are just unaware! Now that Audi UK customer services are involved I’d guess they are not too happy with the dealer for getting to to the point where we have “unnecessarily escalated it to CSC” as the point of the internal bulletin is to prevent it!! Fair play to Lister Audi. We’ve rung around and had nothing but helpful people look it up for us… and confirm it should be appropriate to our Q7. I am tempted, once we’re agreed it needs doing under warranty, to insist that the car is transported to Coventry Lister so that they get the warrant income…