DADSQ7

Hi, yes, we’ve considered that. However I seem to have a sensible person talking to me now. Taken 2 weeks but he’s listening to me instead of treating me like a numb skull. I have provided the bulletin kindly posted further back on n the thread dated 27 June, and he’s toddled off to investigate. He did then empathise with how it looked, based on the information we have. The PR code of 9G8 is key. If this is included on the build sticker in the boot, or the one on the inside cover of the owners manual, and it’s the alternator that has failed (confirmed by diagnostics) then I don’t think there much argument really now. Ours has this. My debate is whether the battery has gone too, and then if the battery was killed by the alternator (which is highly probable). My beef is now that they needed me to indemnify them to guess by a parts swap with another car… We’ll see soon enough.

Many thanks for this, it’ll be very interesting to see how long it takes Leicester Audi to catch up. It’s quite apparent that the service managers should be ensuring their staff are up to date. I have repeatedly asked if they are aware of this issue (regardless of whether our car is affected) and they are just unaware! Now that Audi UK customer services are involved I’d guess they are not too happy with the dealer for getting to to the point where we have “unnecessarily escalated it to CSC” as the point of the internal bulletin is to prevent it!! Fair play to Lister Audi. We’ve rung around and had nothing but helpful people look it up for us… and confirm it should be appropriate to our Q7. I am tempted, once we’re agreed it needs doing under warranty, to insist that the car is transported to Coventry Lister so that they get the warrant income…

Evening! An update for you. Apparently the diagnostic tests were sent to Audi UK. They have asked the dealership to try fitting a 48v battery from a “stocked” vehicle to see if the battery is the issue. The dealership can’t carry on negotiating anything with Audi UK until they follow their instructions. However the dealership require us to provide authorisation for 6 hours technician time at £210 an hour to try the 48v battery from a random car, “to see” if that’s the issue! am I wrong in thinking we shouldn’t have to indemnify the dealership to “try” another battery for them to diagnose the issue? Over £1200 gamble!!! Ive said no so far. It makes no sense as the Coventry dealership says the car requires a replacement alternator anyway as it’s coming up on their system. im thinking we should just flat bed it to Coventry…. It’d cost less. Audi really are something else. Charging the customer as they can’t diagnose the issue…

Quick update. Leicester haven’t done a diagnostic yet… so the car hasn’t moved… We have however been in contact with Audi Coventry, where the Q7 was last serviced (but too far to drive to on just a charged 12v battery and a failed alternator). They brought up the car on their system and the system told her that it was “due a replacement alternator due to a faulty batch back in 2019”. Good to find that it’s showing up as due… but raises so many questions as to why there hasn’t been a recall! They know the cars affected, the computer says they need replacing, but Audi seem to be just waiting for them to fail… It might well be because there’s only 1 showing in stock at Audi UK… I’ll update as soon as Leicester pull their finger out.

Hi Steph, that’d be very kind of you. I’ll DM you. My dad’s Q7 is at Leicester Sytner Audi now. Obviously they won’t entertain discussing this until they’ve done their £140 diagnostics, but I’m certain it’s this issue, so I’m getting my ducks in a row… ready for battle. Once they capitulate I’ll get them to comment on whether they would support someone in an A3 with the issue.. hope you’re ok.

Hello! Sadly my parents 2019 Q7 was struck by this today. They are quite shook up by it to be honest. Cut out with no warning! How can a car not warn you the battery isn’t charging! My ‘72 mini has a red light FFS… I’m going to sort this for my parents, and I’m very grateful to have found this thread. The possible cost to sort has them even more worried… I’ve DM’d 88-RS6.. good post from the other day… hope I can gather some info from here for when I go to the dealership on Monday… if anyone has something official in writing from any dealership referring to the work being done under this 7 year cover, I’d be very grateful to have a copy, to hopefully shorten the debate I foresee coming with the dealer… I must say, Steph’s post a few hours ago is worrying. Once this is sorted I think I’ll be helping my parents sell their Q7 😬, but I know they won’t. Dads had Audis since 1988… a the one he bought new then, an A6 2.2E Avant, went through 3 gearboxes in a few weeks, but then went on to nearly 200k miles… Cheers, Luke