Mickscar

That's assuming they read memos ... Sloppy management, isn’t it?

I can't believe why Audi haven't yet got their act together on this and Audi dealerships are actually releasing brand new cars to new owners with this obvious fault. It's on internal memos and on customer alerts sent to recent owners on Texts and email. All they need to do is a Full Factory reset in the pre sales new car preparation, preferably in the showroom just before customer pickup. As they say, it's not rocket science! This fault obviously develops between factory and dealership while the car is being moved between transporters and ships in it's pre-setup state. Perhaps the mover/driver switches on the MMI and fiddles with it, who knows? This shouldn't matter, but with this particular Software release, it does, and the MMI needs to be returned to the Factory defaults state with a reset. Audi should not be releasing cars in this state, now this problem is well known. Very poor. IMHO Mick

Hi Alan, Yes, if it's booked in, you might as well let them do it. As some dealerships discussed previously on this topic are pretty dumb and unaware of this solution, you might want to point out the following official SMS text sent to recent owners containing the link to the official memo describing the solution: "Important news about your Audi MMI settings. If your personal settings are resetting when you restart your vehicle, you can resolve the issue by resetting your MMI system. Find out how to do this at https://www.audi.co.uk/uk/web/en/audi-world/settings-reset.html?123. Please only reset your system if experiencing the issue described. We apologise for any inconvenience caused. To stop, text AUDI BLOCK to 60070." Good luck Mick

Ted, what "users" have you defined to the car MMI? Just a Key User? I have myself defined as Key user and my wife as a Local User. My physical key activates the "Key User" when I unlock the drivers door. My wife's physical key activates the local User and her associated settings (she likes different radio stations to me) when she opens the drivers door. I think this is how the MMI system is designed to operate, but there's not a lot of help in the manual as to how to set it all up for shared use scenarios. I'm wondering if maybe, in your case, the MMI is selecting different "users" or even the Guest User? Only an idea. Mick

I'm glad you have your replacement car. Software level is obv a new one. Let's hope they've developed and tested it properly this time around! They've certainly had enough time since this problem first appeared.

Gordon, GordonP and Jan, A couple of weeks ago I was really miffed because I hadn't had time to do the Reset and everyone seemed to be fixing their cars ... But now I feel very fortunate because following my reset, mine is now working perfectly and you guys have got further niggling problems! I haven't received any compensatory offers though.😮‍💨. I hope you get your niggling problems sorted out soon. I'm retired, but my whole working life was in IT mostly on the technical system programming side. I must say that I cannot understand why this Software fault was not picked up during what we used to call Alpha, Beta or Pilot testing ! But when the fault got through and appeared in the first production vehicles, it's even more alarming that Audi didn't jump into action immediately with an incident team and analyse and sort out the problem producing a temporary fix within a day or two. In my day, my resignation would have been demanded a number of times if my team(s) had been this poor in response. Jan, it sounds like you've got a really troubled car there with an alarming safety issue. I hope everything works fine on your replacement vehicle. Mick

Hi, Do you mean you tried this soft Reset? Because that's not going to clear this problem. You need a full car reset to factory defaults which you access via the Car and System Maintenance menus. This is documented on several posts here including one of mine. Or you can see the official Audi advice here : https://www.audi.co.uk/uk/web/en/audi-world/settings-reset.html?123 This is the same thing really. The display goes blank a couple of times for several minutes and it's important to just wait and not touch anything, the display will come back. Good luck Mick

John, I'm glad it worked OK and seems to be working for others. I can't believe Audi have been, and still are, handing over new cars with this problem. I do hope they are now performing this procedure as part of the new car prep, if the factory can't actually manage to load proper, tested software in the first place.

Sorry Gordon, I've had most symptoms mentioned on this forum but not this one. I hope you get it sorted soon!

Hi all, Re my previous posts today this is the text message I received from Audi UK today .. "Important news about your Audi MMI settings. If your personal settings are resetting when you restart your vehicle, you can resolve the issue by resetting your MMI system. Find out how to do this at https://www.audi.co.uk/uk/web/en/audi-world/settings-reset.html?123. Please only reset your system if experiencing the issue described. We apologise for any inconvenience caused. To stop, text AUDI BLOCK to 60070."

I'll post the text I received from Audi UK which gives a link to the now official Audi procedure. I don't know how to mark a post here as a "solution", but I guess it would be best to do it to that one. Is it an option somewhere? As for the error message. It appears randomly, but it may be due to low level of the LTE signal which is particularly low at my home. Doesn't happen that often to me though. For instance, I've used the car several times today and I've not had the message at all.

Gordon, I get that "error" randomly as well. But there doesn't appear to be anything wrong or missing. I think we just ignore. 👍

Well now, AUDI UK have just released an official fix this problem, which is of course a full MMI reset to factory defaults. I just received, and presumably you have received, a text and email with details. They don't mention one or two precautionary things that we have discussed on this forum, but I guess they didn't read all of our entries! 😁. Do you think they got the solution from us? Anyway, mine is perfect and stable now like some others on here. Thanks to all you contributors for your indulgence and of course contributions. Good luck everyone Mick

By the way, Now my MMI is stable and not constantly losing settings, I have set it up so that when I use the car, my physical key activates my Key User ID and all the associated MMI settings. When my wife uses the Q3 I have set it so that her physical key activates a Local User, and so she gets her own MMI settings such as Radio stations favourites etc. If we had electric seat positioners, those would change as well. So, I'm glad the MMI seems to be fully working as it should.

Agreed. ☹️ Sorry, not the the direct topic of this stream, but, when it's working properly, the MMI is quite modifiable with loads of tailoring options that hardly anybody uses. I'm going to have a look at making that audible speed warning menu item easier and quicker to get to, as a favourite or shortcut. Hopefully make it just a touch on the main screen to toggle it off, after switching on the engine.

Gordon, the speeding audible warning, as Jan says, is a setting that always resets at every ignition turn on regardless of this horrible MMI problem. There should be a hackers way around it using the Engineering Red menu but I'm not going to play with that, we have enough problems getting the MMI to do it's regular thing! 🙂

The MMI software version seems to be the same as yours across all models. The overall software version is 4142 on a Q3 and 4143 on an A3, I think. Your media driver seems to be slightly later than mine here:

Yes, just to confirm, after the Full Reset I followed the Setup program which, like yours, asked the scratch card Code and my email address, but didn't need a password, maybe because I was setting up a Local user. Yes I think they've changed the way phones connect depending on whether they are smartphones or not. It looks like it connects with Bluetooth first but if it's a Smartphone it uses the same ID to connect the phone to the car's WiFi hot-spot instead, if you give it permission. I have known mine to drop that WiFi connection and not auto re-connect, needing me to force a Bluetooth reconnection. It then seems to sort itself out again. This happened to me a couple of times weeks ago and has been OK ever since. This is regardless of the MMI settings issue. Cheers

OK, yesterday morning I added my Audi Connect ID as the Key User. (After doing a Full Reset through the MMI, the car went into setup and I just initially setup a Local User which worked fine for four days keeping the settings as it should.) So since I added and switched to the Key User everything is still fine and settings stable plus my Sat Nav destinations from my previous Q3 automatically loaded into this car. This is now definitely fixed and running as it did on my previous Q3. Nearly a week and I've used the car many times in and out of the area with no problems or surprises.

So far so good! The full Factory defaults reset looks to have done the trick.🤞 I am still running with just a Local User as described on my previous posts. So no Key User logged into the Car. I was a bit suspicious of doing the Key User at first, just wanted to get the car MMI stable. Tomorrow I will try logging in the Key User and switching to it. If it causes problems, at least I know I can Full Reset again and get to all good with a Local User!

No I didn't delete the app or my "My Audi" profile. I just made sure I logged out of the app. Just thought it best to not be connected and killed Bluetooth on the phones in case they tried to automatically connect in the middle of everything. I set up the car so far with no Key User just local, so if I log into the app it can't connect to the car anyway. For the moment, that's OK while I test it out with just a local user

Hi everyone, I finally had some time to do a full reset as Jess above. Mine is a Q3 Sport with software level 4142. I'm in the "Russian Roulette" period still, still holding my breath when i turn the key, but it's been well over 24 hours now, I've used the car a few times, and settings are still intact. From new the MMI had been clearing settings 2 or 3 times a day! So yesterday I logged out of My Audi app and switched off Bluetooth on all our phones! Then I restored the car to factory default settings using the MMI Car and System Maintenance menus. After the warnings, it's a good few minutes seemingly doing nothing but it does spring to life. Mine said it had reset everything apart from Key User. I wondered if that was a problem but ignored that and pressed Restart, it was then a few more minutes with the MMI screen Black! ... it came back in the Setup program with a welcome message. Being extremely cautious about the Key User thing, I setup a Local User name. This still required me to sign into the car setup program with the email used on My Audi app, but no password, just the Vehicle code from my Audi scratch card that was supplied with the keys. A few more simple questions and it setup successfully. Later, feeling confident, I added my phone via Bluetooth and it all setup fine and connected automatically to the car WiFi hot-spot. I haven't setup the Key User, just seeing how it goes over the weekend. I hope it remains stable and this story helps a few more of you. Cheers, Mick

Thanks for the update, that does sound promising. Having had a Q3 and Q2 before this troublesome one, I can tell you that the weird stall for a minute and choosing the User just happens now and then but not that often. Happened on my previous cars, seems to be an underlying quirk of the MMI but it seems to sort itself out OK. I will be trying out the full reset like you but really busy at the moment needing the car to go here and there.

Thanks everyone, this really does help others and give them confidence and information to go to their dealerships or do their own Resets or what I call Factory Settings. It's an OK procedure, I always do it before handing in my "old" car in order to clear all personal settings, like Key user, phone IDs, contacts, Satnav destinations etc. My dealership performed what they called "sleep mode" on the car, presumably an Engineer type thing and this "forced an update", which was not a Factory Settings reset because my personal stuff was still all there afterwards. In any case, it didn't work for me but had worked previously for Peter who is also at Southend Audi. They won't give me details of all that but said it was under advice from Audi. When I asked about a Factory Settings Reset, they were oddly reluctant. I'm going to do it myself anyway as they have gone a bit quiet about it all. Mick

So, as Dan has mentioned, just to be clear, is this the procedure you used to do your own Reset? This is from my Q3 manual page 230 ...