Mickscar

Mine is 4142, which is the latest for a Q3 according to my dealership Southend Audi.

Thanks. We all seem to have slightly different stories across the models and slightly different fixes, some work some don't. Earlier on in this debacle Peter had a procedure on his Q3 s line that worked. He and I have the same dealership and they performed the same procedure on my Q3, but mine still has the problem! I don't think either of ours had an MMI factory reset. Anyway, Southend Audi have now gone quiet about mine but I would like them to try a Reset, also completely kill my My Audi account and set up a new one from scratch and connect it to my reset car. It's annoying that it's now a known problem within Audi but we the customers don't have any straight answers or reliable temporary fixes. Just a "reassurance" that it will be fixed in December's MMI software update. I'd like to see these bulletins or memos, just to get a good idea about what's going on ...

Thanks Guy, that's very interesting. We're all slightly different, some A3 some Q3 and with different models and options but mostly frustrated, with some lucky ones managing to have had success with a deep reset and special procedure by their dealership. Mine didn't work at Southend Audi and I'm running out of energy and enthusiasm, but being a retired Technical IT person I'm keen to understand what's going on because it is a purely software issue. I'm going to ask my dealership if I can take a look at their advice memo from central Audi support on this known problem. But I think they'll decline even if I offer to sign a Non-disclosure Agreement! On the car Setup program my "My Audi" login doesn't work, stopping with what it calls a "Technical Error". This happens either with a QR scan or a direct login on the touch screen. The dealership seem to think this doesn't matter as they set it up with a scratchcard but ... My Q3 loses settings about every 24 hours, but sometimes randomly a couple of times a day. Oddly, on the Bank Holiday weekend recently I had no MMI loss of settings for 3 days!, having done nothing special at all and we were at home but using the car ... then it all went t up again, back to the 24 hour cycle. At home the car has a poor signal on both the car LTE (1 or no bars) and my own mobile phone. Some places around here have no signal! Mick

Thanks mate. I'll tell them on Monday. Give them something to do for the week!

I've got a couple outstanding questions/options with them, but I'm mostly getting the stock answer of "update at the end of the year". So next stop UK Customer Service ...

Oh dear. My saga continues I'm afraid. On Wednesday Southend Audi applied the same procedure to my car that was applied to Peter's. Mine is a Q3 Sport, Peter's is a Q3 Sport S line, I think. I had a Q3 S line last time but not this! Anyway, my fix was OK until the next day when I found that MMI had reset overnight exactly as before. It has repeated this 3 or 4 times now, so it definitely didn't work on mine and the Service Assistant Amy said it had been performed in exactly the same way as on Peter's (not sure if it was the same technician). Apparently, and this is third hand, they put the car into "sleep mode" which I presume is like an "engineers" mode in order to force in an update of some sort. I presume it's a temporary fix to something else. The story is that this secondary "fix" would normally be applied automatically with no problem during car down time, but something goes wrong, it's not applied and it leaves the MMI in a reset state. As I said, I got this third hand and it may be wrong or grossly over simplified. I put it here because I just wonder if anyone was told something similar. Not sure what to do next, just pondering at the moment. It's a pity we can't get hold of the internal Audi memo on this to review all the info first hand, but I guess that ist verboten!

Thanks David (Snowman), My Q3 Sport is booked into Southend Audi next Wednesday 4th to have Peter's fix (or procedure) applied, first thing hopefully. I had told them about compensation being offered elsewhere and that seems to have focused their minds on this issue. They offered to book the car in earlier, but I need it to go here, there and everywhere until Wednesday. Still, yours and Peter's experiences seem very promising and I've been told that the same Technician that handled Peter's Q3 will do mine. Amy (service assistant who handled Peter's issue) and Michelle from Customer Service also wish to meet with me when I drop it off. Anyway, fingers crossed, I'll post my experience here. Mick

Thanks for all the info Gordon, sorry they can't apply the fix on your A3. Thanks Peter, I'm glad your Q3 is still behaving itself! I just missed a call at 5:30 from Amy Batchelor at Southend Audi. Missed it by a second! In her voicemail she said she'd be there until 6 but wasn't at her desk when I finally managed to get somebody to answer at 5:40. I've emailed her and Michelle, my Audi CS contact. I'm expecting a call from Amy tomorrow to discuss Peter's Q3 fix! I want to know all about how and why it works on Peter's Q3 and hope it will be applied to mine ASAP. If not, I want money!! I'll keep you all posted.

Hi guys, I'm still waiting for Southend Audi to book my car in for the same work performed on Peter's Q3. Bank Holiday weekend stalled things a bit. Peter, is your Q3 still working OK wrt MMI settings? I'm afraid my Q3 MMI is still resetting, but weirdly it did actually retain the settings for 3 days from last Friday until it reset on Monday morning and I had been using the car as normal over weekend. I thought a miracle had happened ... but then the wretched thing brought me back to reality. ☹. ... and yes it reset again this morning !

Peter, sorry to be a pain, do you know if they changed your level of software in the car? Could you please photo the software levels from the Car settings if they have changed? My CS contact is talking to Amy now thanks.

Thanks Peter, I have just sent this to my Customer Service contact. I'll give an update here as and when.

Quick update on my meeting yesterday. Firstly, it did not work and my settings had disappeared last night about 9p.m. when I had to pop to the shop.☹ Southend Audi Customer Service lady could not find Peter's Q3 work on the 21st in the system but she was going to follow up with the workshop today. I wonder of Peter could give me a reference or something to pinpoint it. They had a lot of Q3s in for various on that day. She/we performed a new setup procedure on mine clearing everything back and setting me and my car back up on their system from scratch and re installing the My Audi app etc. But it didn't work. Peter, is your car still OK?

OK, I've spoken to Customer Service and am going into the dealer later today. They said I can sit in with them and watch exactly the procedure they have used successfully on 3 cars yesterday, a Q8 and two Q3's. If it works I'll post as much info as I can right here and maybe it'll work for others. If it doesn't then .... (insert expletives here 🤣)

Peter, Thanks that's very useful info, my scratch card was never used by the salesperson, they used my My Audi ID only at my initial car pickup. Maybe this is the crux of the problem. I'll discuss with Customer Service and then they can involve the technician who setup your car yesterday. Thanks for your time this morning. I'll post what I find out today. Mick

Peter, just one fine detail, when they did this complete reset and re configure, do you know if they used the Vehicle code on the Audi Connect scratch card containing a "Vehicle code" given to you with the Keys, or did they use your existing My Audi ID and password. I believe either is OK but it's best to know what actually works if they have indeed fixed your car. I did read somewhere that there was advice to drive the car to where the LTE logo gives at least 3 bars for the signal and then do the complete Factory default reset and dealer setup using the prompted Setup program and the Scratch card. But I never saw it confirmed that it had worked and so I didn't do it to mine because it was a PITA. In any case, it should be dealer responsibility to setup the car correctly.

Hi Peter, If they did that yesterday, don't you need to observe it for a few days to make absolutely sure it holds on to the settings OK? Since we're at the same dealer, Southend Audi, this is very useful info anyway thanks. I'm speaking to Customer Service today and I'll reference you and this experience if that's alright by you. Cheers, Mick

Graeme, Thanks for your help with this issue, sharing your experiences and offering advice. All the very best wishes for the future. Mick

Hi Peter, No, just apologies but I think she's a Service Assistant so no power to do anything. I'm still waiting to get a response from Customer Service after I sent them two complaints. It's been a couple of days so I'll call them tomorrow and get a face to face meeting booked. I'll discuss this issue in detail and see if I can embarass them enough to offer me something. In general terms the cat is out of the bag, they must now be compelled to tell prospective buyers all about the problem they are about to buy into. This must present a real problem to Sales staff who must face losing orders and missing their targets. If they offer an incentive (discount or substantial accessories) to keep orders, then I want the same. That will be the gist of my argument.

Oh well I've just had a call from Southend Audi cancelling my Software Update appointment next Wednesday. Not surprisingly they have now been informed by headquarters that this problem will be fixed in the December 2024 update and there will be no interim fix. So they're all coming into line now. Very apologetic of course and the young lady said she had a stack of calls to make on this issue. I told her about this forum and the rapidly growing number of new A3 and Q3 owners across the country with this exact issue. And that I believed Audi should address this issue with the highest priority and formulate a temporary fix or risk losing credibility in the marketplace.

Peter, Exactly the same as my version and experience. It's got to be fixed, it has got to be there on every A3 and Q3 model, surely. Mick

I got mine with a PCP deal on 19/07, my sales rep was Lloyd, whom in my experience was not all that good. In any case once you've taken delivery, Sales staff don't really want to know, you are then referred to "after-sales"! Which I think is basically Service dept and Customer Service. I'm interested in the new joiners' experience with this problem because I get the "reset" roughly once every 24 hours but Dan (A3Sportback24) gets his "reset" about every 3 days. His software version is 4143 which is differrent to mine, 4142. Could you Peter and other new joiners to this discussion possibly let us know how often yours resets, and if possible the Software version on your car, which you can find through Car Settings? Cheers, Mick

Thanks Peter, (join the club 😫). I guess your dealer is Southend Audi like me. I live nearby in Hadleigh. And that's the same day mine is going in for the supposed Fix!

My car was due to go in for this "fix" two days ago but they cocked up the pick up so it's re-booked for next Wednesday. However, given David's experience, I guess I may get a call cancelling it. This all seems to be a shambles. I have sent a written complaint to Customer Services about the aborted pick up, but also regarding the actual MMI problem giving them full details and aspects of it. Also citing the number of widespread experiences on this forum.

Hi all, A general point about all this. I'm retired, but I worked in IT all my life going way back to the 70's. I know the MMI software must be very complex to manage and maintain, having to be able to work in and service a wide range of car models each with a wide variety of different programs/functions as well as options and add ons needing a central place for settings and adjustments plus deeper engineering functions for diagnostics etc. I assume there is a significant sized team of software developers designing and developing sections within the MMI suite of programs. All changes must be coordinated carefully and to strict rules in order that overall stability and function is maintained when changes are made to any particular feature. It's a fact that full and proper testing of the MMI Software has not been carried out successfully if bugs like this occur on cars rolling off the production line. However, if/when they do there surely has to be a super high priority on finding the fault and generating a temporary software "fix" to resolve the issue until the next fully stable official version of the MMI is released and automatically installed on every car out there. Practically, if the fault is not horrendous this "fix" can just be made available to those customers who find the fault and complain. This is not ideal but is how some software companies operated back in the day. I'm guessing this is a similar situation where, to put it simply, Audi seem to have mentioned two dates for the resolution of this problem. One mid August, one December 2024. I would guess (hope!) that there is a possible temporary fix (August date) and a general updated MMI version (December date) planned. Front desk Service staff are probably not aware of how these things work and end up giving different versions of what's happening. Obviously this is not at all ideal to us customers. This is just my opinion and guesswork. Anyway, fingers crossed we get our cars sorted. Sorry if I went on a bit!

Hi Dan, my Q3 was taken into Southend Audi for diagnosis last Monday and they said they experienced the problem just as I described and as we all see it. After investigation and tests they said there is a software fix which they will be applying when they will take the car in again next Monday (reason for the delay is that I really needed the car this week). Now I am not convinced at all, but I'll let this happen just this once and I'll see what transpires. I didn't get to discuss all this with the technicians last Monday, it was just second hand feedback from the Service department assistant. But I will get a meeting with the technician if next Monday fix doesn't work and I will insist on a written report. I'll let you know how I get on because this is at odds with your experience. Actually mine fails sometimes more than once a day not every 3 days like yours. The longest it is stable has been 24 hours only.