I have an open ticket with them thats been going on for months and all I get is this reply every Thursday.
This has been going on for 2-3 months.
Hello,
We are contacting you in relation to your case.
Your complaint is still being investigated by our specialist factory team. As soon as we have received feedback from our colleagues, we will contact you immediately.
We apologise for the delay, and thank you for your patience and cooperation during this time.
Kind Regards,
Audi Digital Services Team