Oldnuff

Audi carrying out a further “independent” assessment of my Q2 using a different engineer. Also at Cardiff Audi on 9th December. No “cut out” instances since last report. I’ve mentioned the gear shift indicator to them and a very faint electronic hum that fades in and out. Neither of these are issues I’m worried about and just wondered if they are linked.

Sounds familiar. How old is your car? There were recognised problems allegedly solved with a software update in 2018/2019.

Good. Hope they sort it or at least come up with an answer.

Update. Still none the wiser. However I’ve raised it with Audi Uk and expect a reply within 2 days. Audi Cardiff say they have had no one else reporting anything similar (engine cut-out). Do you think now would be a good time to raise your experience? Dylan Davies is the manager dealing with it. I’ve told them there is someone else with the same issue but not said who or where. regards Brian

We’re both dealing with Cardiff Audi then. A “new” development or at least one I only noticed for the first time on the way back from Cardiff Audi. When changing gear in 1st, 2nd or 3rd the “Gear Shift Indicator” on the dash would flash >N (neutral) as the gear lever passes neutral up or down between 1, 2 or 3. That happened even though there was no hesitation and the change was smoothly carried out at a normal speed of operation. Used car today for first time since. Drove almost 20 miles to Raglan Garden Centre and it didn’t happen at all until we had a mile or two to go. Happened on and off on the way home. After getting back unloaded car and then test drove around Blaenau Gwent for 20 minutes. It happened quite often but not always. Most often when changing from 3rd to 2nd at junctions. Have you noticed anything like that? Worth reading about gear shift indicator on P.23 of manual. Briefly if >N shows and you use neutral and release clutch the engine switches off. So is this something to do with the problem we have? Brian

To reiterate the issues I’m experiencing I have had five incidents since buying my Q2 35 TFSI new a year ago. The first happened when the car rolled without engine power onto a busy roundabout as I took my foot off the brake. Pumping clutch and accelerator had no effect. Scary! Luckily I had enough time to restart engine. My local dealership looked at car again yesterday but could find no error codes when interrogating car’s memory. The message “drive system inoperative- please restart engine“ on central dash in latest incident is a driver information message and not an error code. Discussed info on P.89/90 of the car’s handbook with master technician who said that he thought that “driving style” (see manual P89) meant certain situations could result in “overwhelming” the software system and the engine cutting out. He couldn’t specify which situations. He did say that he has seen other similar issues none of which were pursued. The service manager was keen to understand situation and five incidents in one year was accepted as cause for concern. They will report it to Audi UK and that I could do the same. He thought 10 such reports would generate proper investigation and action by Audi. Other affected owners should do the same. Isolated reports would be unlikely to prompt any action. By the way I think that where there are two or more drivers of a car then there would potentially be two “driving styles”, two reportable incidents and a very strong case.

Interesting. Let’s see what they say on Wednesday.

As you say it comes as a complete surprise. Have you had any messages on the dash. On my last issue whilst on flat ground in traffic a text message on the central screen read something like “drive system inoperative - please restart the engine”. Given that the first time this happened it rolled forward onto a roundabout does this mean the drive system is disengaged? Only just thought of that. It was a shock at the time so I didn't know what was happening and just needed to get out of the way

Those were my thoughts exactly. I’ll copy this to Audi Cardiff where I have an appointment with service staff on Wednesday.

Booked in for diagnostic test

Random engine cut out at junctions. On one occasion car started rolling into busy roundabout through engine cut out after waiting in first gear with clutch in. Any details of similar experience welcomed