We took delivery of our Audi Q7 in August and when driving yesterday the front sun roof exploded outward, the noise was so frightening
got in touch with Audi dealer and then called Audi assist
so far so good, they arrived within 2 hours and took the car to the dealership, they organised a hire car from Enterprise which we collected last evening
Today they tell us that they will give us an estimate for the sunroof as not covered by warranty and are collecting hire car and replacing with a pool vehicle as they don’t want to pay for hire as not under warranty
Surely with a car that is under 3 months old with 2134 miles on the clock and nothing hit the car we are convinced this is a fault with the glass, but the computer says no
Any one out there who would be able to advise as we feel this is totally an Audi problem
thank you in advance
tracie
