Message from RAMP
Good morning, Leo (this is only positive thing I got from them)
Heads up - "The pomp wasn't sized the timing belt didn't snap and the car didn't overheat"
Open my eyes and start reading this e mail ...
Thanks for your email
After looking through your claim i can see that it was declined due to the water pumps cause of failure being reported as seized
As you have stated, the water pump is a covered component, cause of failure dependent, in this case the garage stated as you have above that it is seized
please be advised that seizure is a listed exclusion in the terms and conditions of your plan - section 9 - see below:
9. EXCLUSIONS - The following are excluded from this Agreement
• Miscellaneous Items
Air conditioning recharging, ECU reflashes/upgrades, water ingress, exhaust system, auxiliary drive belts, brackets, mountings, tappings, supports, fixings and fastening devices, fuel tank and fuel lines, corrosion, seizure, rubber hoses, metal pipes or plastic pipes and unions, core plugs, bushes, decokes, foreign object damage and air bags.
This Platinum Plan does not cover any repairs in the following circumstances:
• Any parts which have not actually failed to perform their normal function, including but not limited to timing belts that are replaced as part of another job;
Unfortunately, as a result of the above your claim was declined
Fixed in Audi garage cost £1418 additional added for Audi health check £140
My recommendation is to Avoid RAMP warranty or if you have any warranty check what's actually covered or what is excluded.
Kind regards to all members
