LauraW1994

Thankyou @Audi Death Trap. When involving different organisations, consumer groups & media did they ask for proof of all of this and did they all side with you? I’ve read this whole forum and it’s so helpful. The alternator in the car is a 48v mild hybrid it’s currently at the garage but will ask them to double check the RG8 reference number tomorrow. do you mind letting me know how much the goodwill gesture was compared to the full costs recovered. I don’t want to pay out anything with no hope of getting it back. Audi customer service have been so shocking and rude and as you say no care if we were killed! I’m hoping my local branch are more helpful but I’ve heard they can be quite difficult so was just hoping these other users who have had the repairs at no cost to them have some proof I could provide to fight my case. I’ve read about (Hereford, Bath, Bristol etc.) again, thanks for your help.

Hi All, My audi q3 broke down over Christmas on a busy motorway with my two children in the car. AA recovered it and took it to my local garage (not Audi) and both confirmed alternator along with new battery required. My car is 4 years old 40k miles but is out of warranty and I have had the worst customer service from Audi. I’ve been told I had to have it towed to my local Audi (which is 20 miles away) have a diagnostic report and then they’ll see what they can do. I clarified I would not be paying a penny for any of this. Annoyingly I then get an email to say they’ve closed my complaint as I’ve refused their goodwill gesture but unfortunately they never put in an email or said on the phone anything was goodwill. It was all at my cost. I’ve got a report from the garage and AA so why try and make me pay for Audi to diagnose it? So I’m not very happy at all right now. I need some confirmation and proof of people who have had this repair completed at Audi full cost outside of warranty that I can go back to them with all my facts. I won’t be discriminated or let other branches of audi carry out these repairs in the exact same situation I am in. I am carless with a full time job and a young family. I’m ready to put up a fight. Thanks in advance