Thanks for the prompt response! I'm not sure if they did run any diagnostics on the actuators if I'm honest, didn't get a chance to speak directly to the mechanic. I appreciated your in-depth instructions you posted and was thinking about trying to replace it myself, but I'm not much of a mechanic so might see about another garage replacing the core.
Getting increasingly frustrated with having no heat, this morning the inside of the windscreen was frozen! I thought my heat was weak last winter but thought nothing of it, until this winter when I've had none.