Hi everyone,
I’ve encountered the same issue with my 2020 Q7. I contacted my local Audi dealership, and they acted as though this was the first time they’d ever heard of it. They’ve told me I need to pay £150 for an inspection before they can diagnose the problem. I received an email from them advising me not to follow forums, mentioning they may offer a goodwill gesture, but they cannot guarantee anything.
I’m taking the car to Audi tomorrow via tow truck, so let’s see what they say.
If anyone has any advice on how to get them to repair it or get them to take responsibility, it would be much appreciated.