Teerev2727

No it's got a few years left on it yet.

Hi all, Sorry I've tried to find if this topic has been discussed before but couldn't find it. My car isn't communicating with my phone app so I currently cannot remotely control the climate control, see my current battery charge etc... Below are the following steps I have tried to resolve it: Delete cache from app in my phone. Log out and back into the app on my phone. Uninstall and reinstall the app on my phone. Fault persists. All of the data is stuck on the same numbers despite completely reinstalling the app (like battery charge is stuck on 69% and hasn't updated for weeks). Reset the MMI by holding the volume button for 20 seconds. Tried to unlink my account from my MMI in the car (This failed giving me an error message on the MMI screen). I have logged the issue with Audi MMI Technical support. However, they simply just logged what I have tested. It has been with 3rd tier support for a few weeks now. Getting nowhere with it... With step 5 failing, this tells me it's an issue with the car and not with the app. It's as though the SIM card module isn't communicating or is frozen. I have looked into temporarily removing the fuse for the sim card module (in the hope this might reset it). However, the fuse numbers don't seem to match up to what is in the manual (or online) so I didn't do this step. Does anyone know if removing and reinserting the fuse for the SIM card module will resolve the issue? I've heard there's a backup battery for the SIM card module. Which fuse is it? I have a UK RHD vehicle. Or could it be something completely different? It's doing my head in!!! 😂😂 Any help will be massively appreciated. My car is a 2020 e-tron Technik 50 Quattro. Thanks!!!

You call the Audi 24/7 helpline and send them the dlcument that proves you own the car, then they give can remotely assign your car to your 'my Audi' app. Enabling you to remotely warm the vehicle up and check its battery levels etc.

Hi, I have pre saved my home address and work address as shortcuts in the lower screens MMI System (see green circle in image). These shortcuts work fine for a few days... However a few days later when I click on one of these shortcut addresses, I get the message saying that I haven't created a shortcuts yet. (See red circle in image)... I have no idea how this keeps happening. I've repeated this process about 6 times in the last 3 months since getting the car. I've also tried doing a hard reset of the MMI System by holding the volume button down for 10 seconds whilst the car is turned on but still no success. Has anyone else experienced this or have any ideas? Many thanks! Trev

So it looks like the issue was caused by the weight of the cable pulling down nit allowing the locking pin to enter the charger correctly. To prevent the issue, I just have to hold the charger (taking the weight of the cable) for 2 seconds until the locking pin pin slots in. Evec are sending me another tethered cable to see if that makes any difference, but worst case scenario, I'm happy to hold the charger for a couple of seconds. Evec great customer service by the way. I'd recommend them.

Evec VEC03 with the tethered charger cable

Thanks for taking the time to help! I've been doing some more testing and I have noticed that the slightest bit of pressure pulling down on the charger cable seems to be enough to stop the locking pin from slotting into the charger cable. (Even the weight of the cable seems to weigh it down enough to cause a the issue). If I put the charger cable into the car and hold the handle for 2 seconds (counteracting the weight of the cable pulling it down) I do not get the issue. I've tried this multiple times and I get the red light issue when I let go, and it charges fine when I keep hold for 2 seconds.. I looked into the driver side charger port and saw that there is 1 locking pin. This slides into the charging cable handle on the right hand side of it. When I inspected the right hand locking pin slot/hole on the side of the charger cable handle, I noticed that it is quite worn and I've only had the charger 2 days. (See image attached). It appears that the charger locking pin slot/hole is too 'snug' perhaps.. I'll do a bit more real-life testing this week and report back. Trev

Thanks for your reply, yea the 3pin uk charger that came with the car works perfectly fine, never had an issue, the day after I start using this new wall charger connecter cable, I have issues. (Yes it's tethered). I know it's definitely the new cable, I just wondered if it could be caused by the connector not being inserted properly (even though it was 100% inserted) or caused by the locking pins not slotting into the connector properly (as though they're not lining up correctly maybe?). Or could it actually be caused by an electrical issue with the new charger like someone else online suggested. Thanks, Trev

Hi, I have had my 2020 e-tron 3 weeks and prior to my 7kw wall charger being installed, I've had to use the 2kw UK 3pin charger (painfully slow at charging but it did the job and never had any errors or issues). Yesterday I had the 7kw charger installed and occasionally (20% of the time) I get an error on the dash and also on my Audi app "Charging System Locking Error" and I get a solid red warning light next to the charger socket on the car. The cable is fully inserted into the car and the connection feels nice and tight. I tried something and I get the exact same error when I half-plug the charger into the car (on purpose). I assume the locking pin is not able to slot into the charger plug Which is why it gives the error. It's annoying becuase it is intermittent and I can't recreate the issue on demand unless I half-plug it in. The issue occasionally happens even when it's fullt correctly inserted. Is this issue likely to only be caused by the locking pin not being able to "get into" the charger handle? As I read online that it could be something to do with how the charger is earthed. (It was installed by a certified EV charger engineer. I've attached some images. Thanks for your help! (I will report back if I ever find a solution to this).