Hardip Singh

Hello Kari and everyone. Collected my A7 from garage this morning. Full repair was done under the 7 year free extended warranty. Ive got the written report etc and will share later once scanned it. The Audi free 7 year warranty exists, do NOT let anyone at Audi fob you off. Tell them about all of us with same problems, print this forum if necessary and show them, tell them u are fully aware of rhe USA and UK warranties. Audi garage will always insist on carrying out their diagnostic check (£150) as first step. But dont worry re that cost as it will be covered by the 7 yr warranty. I didnt pay for anything. Also, book the diagnostic asap and push them for a courtesy car. Mine said rhey didnt have any which i think was nonsense, but no way of proving. I need to chase Audi for the independant towing service i had to pay. Started to draft a big complaint letter. Will share when done. Best of luck everyone, we are all in this mess together and must all push Audi to do better. H

Afternoon all...update: Audi dealership local to me, they hecked the car via the 150 pound check, which im hoping i do not have to pay for, but they confirmed the alternator is covered under the 7 year extended warranty! However, i have asked a load of questions re copy of the full detailed warranty, full car checks on all systems to ensure its working fully and correctly, asked for detailed report of the problem and why it occured, check on full software update as necessary, full report that all systems working correctly with their checklist, duration of new alternator warranty, is hybrid battery system working properly and was there any damage, what reassurance problem wont happen again, etc etc. I will gather all informstion as answers come forward. Also, unanswered queries i will write a letter to chase down from Audi UK. Give me some time to draft stuff up, if theres anything you would like me to include in the letter, please let me know. Im grateful my local audi accepted this problem and will resolve, but still want to help out anyone else with ongoing issues and even retrospective claims. If Audi know theres a problem, they should be paying for it. Time they put customer experience and satisfaction 2nd to their main objective of sales. Regards Hardip

Thank you all for your comments, suggestions and experiences. So far, local Audi dealer verbally told me a 7 year extended warranty exists, so having paid a small fortune to get a independant towing service to drop the car to them, its with Audi now and i can pay for the privelege to get it checked. After that, either they accept or dont, will know in 72 hours as per what the dealership told me. Im hoping they dont screw up and destroy the main battery during the checking process. H

Hello Everyone Thank you for your help. Very sorry to read of all your problems, but happy for those who got it sorted by Audi. Few things ive read that are concerning: Audi unwillingness to acknowledge the fundamental problem. Ive called Audi UK, 3 different dealerships all with no clear knowledge of the extended warranty. The hit and miss approach and action by dealerships is frustrating and shows lack of customer aftercare. I cant be waiting weeks and weeks for an answer and then more weeks for the repair. So have decided to repair direct with good mechanics at our cost and then try to pursue audi for reimbursement, on the basis that they fully acknowlwdge their is a major problem with the design and alternator. Interesting to read all your comms with aufi uk, audi europe, bbc, etc. So will aim to collate everything and send my own letter. Will aim to gather all details, names reference on this forum as evidence of a major problem. Cant say when i will get it done, but i will, feel for you all. Wishing you the best of luck on getting problems resolved. Hx

Hello Been advised my alternator has gone and its a known issue with the hybrid battery. Im based in the UK, Kent. How can i track down the correct document from Audi, confirming they have an extended 7 warranty to cover this major problem? Some dealerships are pleading ignorance. I cant be waiting weeks for an answer as we desperately need our car back on the road. Can anyone help or guide me where to look please or send a pdf of the document on this forum so we can share etc. Thanks.

Yes initial diagnostic check by a mechanic friend said it the alternator. A proper diagnositic person due to check it next week, with the aim of initially saving the 42/44volt battery as that replacement could be approx £4k! He will also check for software updates and if any outstanding which should have been done by Audi direct. New alternator looking at £3k for parts and labour, the part is a horrible £1400-1700 roughly. Been trying to do more research on the matter in the USA (attached) plus anything else relevant to the UK. Having spoke to the garage mechanic and a rescue towing service, they both informed me that they have seen plenty of these problems, its something that is happening due to the battery system not being suitable or is overly complicated. So...can all Audi owners please check you are not due for a software update in the first instance, plus check what type of system you have to ensure you do whatever necessary to protect against major damage. Please do not get into the mess im about to face. Regards Hardip AUDI A7 (2017 - 2020) - THE BELT-DRIVEN STARTER-GENERATOR - Car Recalls UK.pdfAudi Electrical System Malfunction Lawsuit_ 2023-2024 Update - The Lemon Law Experts.pdf AUDI A7 (2017 - 2020) - THE BELT-DRIVEN STARTER-GENERATOR - Car Recalls UK.pdf

Hello Yesterday had a major problem with the A7. Electrical system fault yellow warnng came up, before it turned red and its killed the engine and everything else. Can anyone advise if this is a known problem as been reading theres a lawsuit against Audi in the USA. Urgently need some advise and guidance please as the cost to repair could be massive. Thank you. H