Hi All
I've had an online chat today as below with Global Media who operate the Heart channels which I have no reception for so its not just Bauer Media. Some of the Global Media channels operate on DAB and others on DAB+ and its the + ones that don't work on my radio
It will be good to hear what Audi respond with at some point
Hi, can you please tell me whether Heart dance is broadcast on DAB or DAB+ or perhaps both ?
I and many other car drivers are having problems with some stations which are not being received on some Audi cars and this seems to be blamed on a change over to DAB+
Perhaps you could advise
Thanks
Alastair
*** Holly joined the chat ***
Holly
Hello! You're through to Global's Customer Support Team! We are here to help you with your enquiries about Global and any of our brands which include Heart, Capital, Classic FM, LBC and many more.
Holly
Hi Alastair - I am just going to double check this for you I will just be a few minutes
Holly
Heart Dance is currently on DAB radio - full details are here https://www.heart.co.uk/radio/how-to-listen-heart-dance/
Holly
can i have your full postcode to check the coverage in your area
Alastair
thanks, is this the same throughout the UK or do some areas rely on DAB+, my postcode is CB24
Holly
some areas do differ but we can check coverage wise to see what is available
Holly
I am just checking your coverage for you
Holly
I believe from what I have just found out it is on DAB+ as well in your area - some areas have now moved over to it - https://getdigitalradio.com/whats-on-dab/
Alastair
up until a week or 10 days ago its been working fine but recently something seems to have changed and thought you may be able to advise if this is the case in my area, did this change recently ?
Holly
I am going to feed this back though for you - if you are having problems with tuning the device in your car to get it Audi should be able to help
Holly
have you tried retuning the channel at all to see if this helps
Holly
We haven't been told of any recent changes
Alastair
yes I've tried re-tuning, its seems to be an issue with Audi cars of a certain age although Audi seem to suggest there is nothing wrong with cars they have tested
Holly
this is something we would recommend asking Audi again for as this becomes device specific for the car
Alastair
thanks for your help
Holly
you are more than welcome - I hope you have a nice weekend
