Magnet

Thanks Dan, but regrettably I’m of an age where confusion ‘improves’ with age! When you say headlight (on front of car), you do mean rear light don’t you-? Rather than first trying to use any form of ‘goo’, it would be worth visiting the dealer’s Parts Dept. and seeing if you can buy a new (foam rubber) seal, on the basis of trying the proper way first. Perhaps you could let us know how you get on Dan. Kind regards, Gareth.

Hello Richard, I don’t want to blow my trumpet, but I was obviously correct in believing that the dealership’s rapid diagnosis was built on experience ‘…….several …..in the area..’. Again, I differentiated between ‘water..ingress’ and ‘water spillage’ on the basis of, to me, ingress defines water coming in from an external source, and spillage an internal source. Interesting that the dealer confirms that your issue was due to water ingress. You tell us only you and your wife occupy the car, and the logic follows that you don’t have anyone sitting in the back seat - where the spillage (my term) has occurred. The dealer states the damage is due to ..water….rather than drinks, such as coffee, so the logic only holds if you have a mystery water drinking rear seat passenger that neither of you know about! ‘Now looking to get rid of it….’, obviously your choice Richard, but a bit reactionary in my book, since the dealer can put a cover over it, Incase your mystery water drinking passenger decides to hitch a lift again! I think it’s highly unlikely that any motor manufacturer doesn’t currently have any model that is free from some ‘common’ issue. I would look at it from the standpoint that you’ve found the problem with this one - it should be rectifiable, and off you go. Anyway, just an opinion. Good luck with the Audi, and my gut feeling is that you will get some sort of goodwill contribution ‘without prejudice’. Perhaps you could let us know how you get on. Kind regards, Gareth.

Hello Sharad, Re. (1) - I’m having a little difficulty in understanding why you aren’t simply returning your new car to the dealer and talking through the issue. Kicking it! Re.(2). I certainly wouldn’t.

Hello Richard, Welcome and thanks for joining, and sorry to hear of your issue. Pending responses from other Q5 owners, I would would want proof positive whether this water was due to ingress from an external source, or spillage? If the former, then that automatically becomes Audi’s responsibility. Unfortunately, the Audi USA situation, although of interest, is of no ‘value’ or influence for claims in the U.K., unless you want to take them to court. If this were mine, I would be composing a carefully worded e-mail to the dealer principal at the dealership, outlining your case that you maintain the spillage route could not have been the explanation in your case, and you wish this to be resolved via. the warranty. Let’s trust Q5 members will be able to share their experiences. Another point of interest would be speed at which this was diagnosed - suggesting previous experiences of such issues -? Perhaps you would let us know how you get on. Kind regards, Gareth.

Great Irfan, Wondering if you went with ‘Back to invoice value’ cover, and did you go externally, or with dealer? Kind regards, Gareth.

Is any of the above of any help to you Irfan? Kind regards, Gareth.

Hello Brendan, Could you please give a little more background to what you actually wand and why, and whether you are restricting your search to Ireland (are you located north or south?) or not. Kind regards, Gareth.

Many thanks for joining David, By what you describe, it’s obvious that the car is sick, and unfortunately you are taking a chance with your health by being subjected to fumes coming into the car. Please don’t allow that to happen. Mobile mechanics and mates, have proved to be ineffective, and if it were mine, I would be seeking out a trusted localish diesel specialist and getting them to deal with the problems. Worth asking around you local taxi ranks for recommendations for diesel specialists, since these chaps living depends on work being done well, quickly and reasonably economically. Let us know how you get on David. Kind regards, Gareth.

Thanks Richard, As you said, you were advised at the time of service to return the vehicle for inspection. I can only comment on what I would have done after that, if it were mine. In knowledge of the imminent elapse of warranty, I would have been asking them at the point of pick up - ‘what’s the soonest date you can book it in for me?’ - to best safeguard my wallet against the possibility of injury, outside the guarantee period. Again just an opinion - I don’t think it’s so much of a question of who said what, but more of who didn’t do anything! I really do hope you come out of this with some goodwill contribution. Kind regards, Gareth.

Thanks, so what’s the ‘ruscoe’ bit under your profile location?

Hello Irfan, My opinion, for what it’s worth, is cynical! The price the dealer will quote you will be (far?) more expensive that you can get elsewhere - termed as the salesman’s commission perks! GAP Insurance:- You will find plenty available to chose from via. a Google search, and this is a product that I think would be essential in your case where you aren’t leasing a new vehicle. Most insurance companies will replace total losses on a like for like basis during the first year from its date of first registration. From there on, they only pay out ‘market value’ which can be far below that required to replace the vehicle - as in your case. Just check out the comparison site estimated values - frightening! The best GAP cover will cover ‘Back to invoice value’. Beware of anything that doesn’t. Tyre and alloy insurance:- As with all such cover, read it carefully before signing anything, and the important thing to check is what is excluded - not what is included. Can you get it cheaper with mainline tyre retailers? -most probably. GuardX type ‘coatings’:- This is the major commission earner, and I’d be surprised if you can’t find it cheaper. Whether the dealer does it ( likely to subcontract it) or you get it done, the all important thing is that you have confidence that it will be done properly - if you decide to go with it. Cosmetic insurance?? No doubt all of these will be sold to you on an £x/month. Well worth doing a bit of arithmetic and calculating what they are actually going to cost you over the PCP period. Can be surprising. Perhaps you could let us know how you get on from here Irfan. Kind regards, Gareth.

Thanks Steven, Where is your location? ruscoe?? Kind regards, Gareth.

Hello Richard, Welcome, and thanks for joining, and sorry to hear of your issue. My take on it, for what it is worth:- Plus side- the oil leak was detected in Nov. 2022 when the vehicle was just within warranty, and you were requested to return it for further investigation. Negative side- you didn’t do that, but waited for another year, and simply presented the vehicle for its next annual service. The oil leak is probably now worse, and it’s now a year+ out of warranty. Audi’s party line could be that you failed to action their recommendation made during warranty, and that was not their fault, and can reasonable dismiss any responsibility due to your procrastination. I know this sounds harsh Richard, but the ‘…..didn’t want to drive to the dealer again just for another day..’ has put you at risk of that being an expensive error of judgement. Possible solutions:- Live with the oil leak if not severe. Hope they will be very very generous and pay for it all. Hope they will consider making some part-payment contribution. Perhaps you can let us know how you get on Richard. Genuinely wishing you good luck. Kind regards, Gareth.

Welcome Omar and thanks for joining, Sorry to hear of you unacceptable issue, but fortunately you don’t have to worry about its cause or resolution, but simply ensure that it gets rectified to you satisfaction - under warranty. If this had been a much higher mileage and older vehicle, then a gearbox oil change may have been suggested - but not in your case. Could you let us know the outcome of the dealer’s investigation and correction Omar? Kind regards, Gareth.

Hello Deborah, Any chance you might have been able to have had a glance of who the last registered owner was? Kind regards, Gareth.

Hello Elliot, Looks suspiciously like an undershield for - part of the transmission?? I guess you will be able to crawl under and temporary secure it, or indeed remove it. Are you intending getting it looked at by someone who has the facilities to properly re-secure it? Kind regards, Gareth.

Well done Deborah, Sounds good. South coast car - ex Exeter. Only two points I would mention:- guess you’ve checked out the service history recorded on the Audi database -? Car appears to have been in the same ownership since September 2020, which is fine, but it’s previous MOT expired 9 months ago, in March of this year. It confuses why it’s been kicking around for this time. Owner may have forgotten? But unlikely in these days of tax reminders etc. AA Approved. Your best assessment of the car will be via. your independent. Many thanks for letting us know. Kind regards, Gareth.

Welcome Charlie, Even though the tyres are new (brand?) and have been balanced, it might be worth going through the no-cost exercise of swopping front and back wheels - with respect to rotation. Kind regards, Gareth.

Thanks Brian, You should be able to buy a secondhand rear window - place your wanted ad. with Partsfinder and other on-line breaker link sites. Any link through to classic car trimmers should be worth a go. Kind regards, Gareth.

Youngster Kev! Bless you. I too hope 2024 is kind to you, and although I’m grateful for 2023, it’s taken its opportunity to be not as good as it could have been, but hey, I’m old and passed my sell by date. Still….onward and upward. We all have to take what 2024 brings, but let’s hope it will be kinder. I feel it will be. You take care Kev. Kind regards, Gareth.

Welcome Brian, and thanks for joining. I think there are probably quite a number of forum members who have taken a few engines out in their time, and I maybe different, but with countless engine removals over decades, would I upholster our 3 piece suite? No I wouldn’t. With reference to 1000 pieces, can we take it the rear window was glass rather than Perspex? If it were mine:- I would be approaching one of the local ‘all makes’ classic car clubs and seeking advice on a recommended localish car trimmers, and asking them for a quote to replace the window. DIY hood swopping on modern cars can turn out to be one of those jobs where you wish you hadn’t started, but you can’t go backwards - consider numerous linkages and micro switches to say the least. Hope some of this helps, Kind regards, Gareth.

Welcome Mark, and best wishes to you too for the coming year. Would I be right in believing that you are looking for advice on getting your engine sorted - obviously by a company who has the machining capabilities to recondition the worn parts? If so, based on the car now being 20 years old, it would be fair to claim it comes under the heading of a ‘modern classic’, so advice on localish engine machine shops is likely to be available via. a local ‘all makes’ classic car club. Have you considered a secondhand engine as an option? Kind regards, Gareth.

Thanks Stason, I think your example clearly demonstrates the disadvantages of protracted dialogue in such cases, and my (in caps - as opposed to a forum decision) to mark the thread as ‘solution’, which I would think the original poster Matt understands, but is nonetheless disappointed with, I guess. Re. ‘Closing the thread’ - the fact that you have been able to post, even though the ‘solution’ has been achieved Stason, clearly disproves any impression that the thread is actually closed to additional comments - no gagging here! From my side I feel satisfied that the forum has provide adequate information to the point of being marked as solution, and all comments to that point are clear. What I would suggest is that you now create a new and independent thread based on your concerns - that thread being hypothetical, and not attached to any specific case - as this one is. If you do that, the free speech and opinion will be demonstrated, by responses against that thread. Just Incase there is any confusion, although the thread was marked as ‘solution’ after Steve’s post, I actually marked it as solution - not Steve. I had full intention of doing that before Steve’s wrote his last post. Would the other moderators please offer comments in agreement or disagreement with my actions, and with my response to Stason. Trusting this will aid boxing it up, or progressing it. Kind regards, Gareth.

Wishing all forum members, and their families a happy and healthy New Year. I would also like to send my thanks to those at the helm, who ensure the forum continues to run smoothly for the benefit of everyone. Take care all. Best wishes from Gareth & family.

Hello Joel, Shimi hasn’t been on the forum for over a year, so it would be best if you send him a Personal Message. Kind regards, Gareth.