Your pressing the settings button/option and going to far into it. All you have to do is say for example you have pressed the radio button on the centre console it will have a red light next to that button and the mmi display on the centre console will display the radio stations. Press the car button once on the centre console to the left of the gear selector. The mmi display above the centre console should now show you a big picture of a q7. To the left of that q7 it will have 5 blocks. Some of those blocks will be solid orange. That’s what height the suspension is at that moment. To the right of the picture you will have 5 options in a semi circle (dynamic, automatic, comfort, off-road and lift which are equal to the blocks on the other side. Don’t press any other buttons on the centre console. You change it’s height by turning the mmi knob on the centre console. You should see a small arrow next to the picture of the q7 move when you turn this knob. When the arrow is pointing to the height you want press the same mmi knob down that you used to move the arrow. The car should then start to raise/lower to what you selected. If all your options ie off-road, comfort etc are grey in colour when the engine is running and the doors are closed then you have a fault on the suspension but this would put a orange or green warning light on the dash board that you would of noticed.