Glad you've had a response Mike and glad they have offered you a decent discount on new tyres. My question is the discount on Dunlop tyres or any brand? Would you really want to put dunlops on the a7 again?!
Also they have acknowledged that there is a problem in light of giving you the discount, however it is still concerning they haven't acknowledged the risk they put you, your family and other a7 owners has you rightly pointed out.
Is it worth writing back, thanking bthem for the discount but also mentioning the safety risk to see what kind of response you get?
Cheers
Steve